Returns & Refunds policy

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail admin@whiffcottageco.co.uk

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

10 Chalfont Avenue, Wembley, HA9 6NS

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Right to Refuse Service

We reserve the right to refuse, cancel, or limit any order placed through our website at our sole discretion. This may apply in situations including, but not limited to:

• A history of excessive returns (e.g., returning more than 50% of total purchases within a 6-month period)

• Frequent or unreasonable complaints that are not supported by evidence of product fault

• Abusive or fraudulent behavior, including chargebacks or suspected misuse of discount codes

• Situations where continued transactions are determined to be financially unsustainable or result in a consistent loss to our business

These decisions are based on our internal policies and customer activity records and will be made in accordance with applicable consumer protection laws. We reserve the right to take appropriate steps to protect the integrity of our business.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail admin@whiffcottageco.co.uk